Technical Support Officer at PalmPay Limited

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PalmPay Limited, is a fintech-focused subsidiary Transsnet. transsnet is asubsidiary of Transsion, Africa’s biggest smartphone manufacturer. We develop mobile financial services in Africa and aim to reach 100 million users within the next 3 years.

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We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

  • Data analysis of payment channel and problem analysis.
  • Deal with and respond to business problems, cooperate with customer service team to solve problems in time.
  • Collect requirements, collect suggestions and optimize products.
  • Coordinate and promote the problem-solving of each department, and optimize the work flow of each department.
  • Follow up channel problems and contact channel supplier to locate and solve problems.
  • Timely respond to Shenzhen team issues and report the progress of problems.
  • Ability to read system Logs, analyze error codes and proffer appropriate solutions.
  • Ability to monitor vpn downtime with payment channels and escalate in due time.

Job Requirements

  • Full time Bachelor’s Degree or above, major in Computer Science,
  • 5 -10 years working experience, can understand code and analysis log.
  • Good logical thinking ability and self-study ability.
  • Positive and responsible working attitude, good communication skills and coordination ability.
  • Be able to respond and cooperate with all departments in a timely manner.
  • Be able to work overtime on holidays.

N150,000 – N250,000 monthly

Application Closing Date
14th July, 2021.

Interested and qualified candidates should send their CV to:

 [email protected] 

using the Job Title as the subject of the e-mail.

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