Job Title: Customer Experience Manager
- On behalf of our client, we are looking for an enthusiastic and dedicated customer experience manager to enhance customer experiences.
- You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve customer service.
- To ensure success as a customer experience manager, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.
- A top-notch customer experience manager will be someone whose expertise results in excellent customer relationship management and a positive brand image.
- A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
- At least 8 years experience as a customer experience specialist.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
Application Closing Date
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