Capitec has received plenty of complains from their customers following errors in their bank accounts.
The bank said the errors were as a results of “technical glitch” on their part.
Customers of Capitec bank who made transactions on some card machines complained that they received deductions from their bank accounts for transactions which wasn’t made.
Some customers also complained that a number of their cards appeared to are utilized in retail stores early Friday morning.
Other checking account holders said cash back purchases were made.
On Friday, Capitec tweeted that the deductions were caused by a fault in their technical department
“We are conscious of a technical issue between us and another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted,” Capitec said.
“Our IT team is functioning to rectify the difficulty . The transactions are going to be reversed within subsequent 24 hours.”
We are aware of a technical issue between us & another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted. Our IT team is working to rectify the issue. The transactions will be reversed within the next 24 hours.
— Capitec (@CapitecBankSA) September 11, 2020
Capitec said it would contact the affected customers directly in order to rectify it.
— 🎀Strawberry Cheesecake 🎀 (@Radebe_merci) September 11, 2020
— Zola Mbusi (@ZolaMbu77075658) September 11, 2020